Privacy Policy
Last Updated: 11th April 2026Welcome to Maatli ("we", "our", "us").
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our platform, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
a) Personal Information
- Name
- Phone number
- Email address
- Delivery address
b) Transaction Information
- Order details
- Payment transaction details (excluding card details)
c) Device & Usage Information
- IP address
- Browser type
- Device information
- App usage behavior
d) Location Data
- Approximate location (for serviceability and delivery)
3. How We Use Your Information
We use your data to:
- Process and fulfill orders
- Provide customer support
- Improve our services
- Send order updates and notifications
- Prevent fraud and ensure security
- Comply with legal obligations
4. Legal Basis for Processing (India DPDP Compliance)
We process your data based on:
- Consent – when you provide information voluntarily
- Contractual necessity – to fulfill your orders
- Legal obligations – compliance with applicable laws
5. Payment Processing
All payments on our platform are securely processed through Razorpay.
- We do NOT store your card, UPI, or banking details
- Payment data is handled directly by Razorpay in compliance with RBI guidelines
- Razorpay may collect and process your payment information as per their privacy policy
We only store limited transaction details such as:
- Transaction ID
- Payment status
6. Sharing of Information
We may share your data with:
a) Service Providers
- Payment processors (Razorpay)
- Delivery partners
- Cloud hosting providers
b) Analytics Tools
- Tools like Google Analytics / Firebase (if used)
c) Legal Authorities
- When required by law or to prevent fraud
We do NOT sell your personal data.
7. Data Retention
We retain your data only for as long as necessary:
- Order data → retained for legal and accounting purposes
- Account data → until account deletion request
- Logs & analytics → limited duration
8. Data Security
We implement industry-standard security measures:
- Secure servers and encrypted connections (HTTPS)
- Access control and restricted data access
- Regular monitoring for vulnerabilities
However, no method is 100% secure.
9. Your Rights (DPDP + Google Compliance)
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion of your account
- Withdraw consent
To exercise these rights, contact us at: support@maatli.com
10. Cookies & Tracking Technologies
We may use cookies and similar technologies to:
- Improve user experience
- Analyze traffic and usage
- Personalize content
You can control cookies via your browser settings.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children.
12. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.
14. Grievance Officer (India Requirement)
In accordance with Indian laws, you may contact our Grievance Officer:
- Name: MritunJay
- Email: mritunjay@maatli.com
- Response Time: Within 30 days